Return & Refund Policy
Our commitment to your satisfaction
30-Day Return Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange.
Note: Items must be in original condition, unused, and in their original packaging.
Return Conditions
- Items must be in original, unused condition
- All original tags and packaging must be included
- Returns must be initiated within 30 days of delivery
- Proof of purchase is required
How to Return an Item
- Initiate Return: Log into your account and go to Order History, or contact customer service at info@decor.com
- Get Return Label: We'll email you a prepaid return shipping label within 24 hours
- Pack Securely: Pack the item in its original packaging and attach the return label
- Ship Back: Drop off the package at any carrier location or schedule a pickup
- Get Refund: Once we receive and inspect the item, we'll process your refund within 3-5 business days
Non-Returnable Items
- Custom or personalized items (unless defective)
- Items damaged by misuse or normal wear and tear
- Items returned after 30 days
- Final sale items (clearly marked at purchase)
Refund Processing
Refunds are processed to your original payment method within 3-5 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the item was defective or incorrect.
Timeline: Refunds typically appear in your account within 5-10 business days, depending on your bank or credit card company.