Frequently Asked Questions

Standard shipping typically takes 5-7 business days. Express shipping (2-3 business days) is available at checkout for an additional fee. Free shipping is available on orders over $49.

Currently, we ship to the United States and Canada. International shipping options are being explored for the future. Please check our shipping policy for the most up-to-date information.

Once your order ships, you'll receive a tracking number via email. You can use this number on our tracking page or the carrier's website to monitor your shipment's progress.

We're sorry to hear that! Please contact our customer service team within 48 hours of delivery. We'll arrange for a replacement or refund. You can reach us at info@decor.com or call 1-800-555-1234.

We offer a 30-day hassle-free return policy. Items must be in original condition, unused, and in their original packaging. Custom or personalized items are non-returnable unless defective.

You can initiate a return through your account dashboard or by contacting customer service. We'll provide you with a prepaid return label. Simply pack the item securely and drop it off at any carrier location.

Once we receive and process your return, refunds are typically processed within 3-5 business days. The refund will be issued to your original payment method. You'll receive an email confirmation when the refund is processed.

Yes! You can exchange items for a different size or color. Simply initiate a return and place a new order for the desired item. If the new item is more expensive, you'll pay the difference. If it's less expensive, we'll refund the difference.

We use high-quality materials including solid wood, premium fabrics, and durable metals. Each product page includes detailed material specifications. We're committed to sustainable sourcing and eco-friendly practices.

Yes! We offer professional assembly services for select items. This service can be added during checkout. Assembly is typically completed within 1-2 business days of delivery. Check product pages for assembly requirements.

Most products come with a manufacturer's warranty ranging from 1-10 years depending on the item. Warranty information is listed on each product page. We also offer extended warranty options at checkout.

Absolutely! Visit any of our store locations to see and feel our products in person. Our store associates can help you find the perfect pieces for your space. Check our store locator to find a location near you.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through our partners. All transactions are secure and encrypted.

Yes! We offer flexible financing options including 0% APR for qualified customers. Financing can be applied for at checkout. Approval is typically instant, and you'll receive confirmation within minutes.

Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details. All transactions are processed through secure, PCI-compliant payment gateways.

Currently, we support single payment method per order. However, you can use gift cards along with your credit card. Gift cards can be applied during checkout.

Creating an account is easy! Click 'Sign In' in the header, then select 'Create Account'. You'll need to provide your email address and create a password. You can also create an account during checkout.

Account members enjoy faster checkout, order history tracking, wishlist features, exclusive member discounts, early access to sales, and earn points through our loyalty program.

Earn points with every purchase - 1 point per dollar spent. Points can be redeemed for discounts and exclusive coupons. Reach different tiers (Silver, Gold, Platinum) for increased benefits and rewards.

Click 'Forgot Password?' on the sign-in page and enter your email address. We'll send you a link to reset your password. If you don't receive the email, check your spam folder or contact customer service.